FAQS

Browse our most frequently asked questions about our software and your taxes.
How does the widget that links to the help centre work? How many returns can I file? How to clear your cookies so that you can log in to the Canada Revenue Agency’s AFR service I am a senior, what credits and deductions can I claim? I am an AMA member, how can I get my discount? I don’t see the credit, deduction, or amount I want to claim I had selected the FREE package. Why am I being asked to pay? I haven’t filed a return in a few years. Should I start by filing the oldest return? I paid interest on a loan, can I claim it? I used the CRA’s Auto-fill my return (AFR) service and it looks like I’ve downloaded the same slip twice. What do I do? If I NETFILE my return, do I have to mail-in any paper slips or supporting documents? Is inheritance money taxed? I’m on maternity leave, do I need to file a return? Life event: tax changes when you're expecting My spouse passed away this year, what do I need to do? On December 31, 2018, did you and your spouse or common-law partner live in separate homes for medical reasons? Questions from the CRA and RQ page – FAQs Special situations - Are you a member of a communal organization? Top 5 FAQs at tax time What are the system requirements for the software? What are Wage-Loss Replacement Contributions? What do I do if I'm separated and I don’t know my ex-spouse’s income amounts for the year? What do I enter in the field “Rural route number”? What do I enter in the field, “In care of”? What do I need to know about NETFILE? What happens if I withdraw more than the annual or total limit from the Lifelong Learning Plan (LLP)? What if I didn’t have income or all my income was tax exempt? What if one person owes money but the other doesn’t? What is a Disability Tax Credit Certificate and why do I need one? What is a pre-assessment, a notice of assessment, and a notice of re-assessment?