If you filed your return using NETFILE and it was rejected, it is probably because certain information in your return didn’t match what the Canada Revenue Agency (CRA) and/or Revenu Québec has on file for you.
Note: If you believe that the Canada Revenue Agency has incorrect information for you in their records, please call them directly at 1-800-959-8281.
Before you try to NETFILE your return again, check the information you entered to make sure it is correct. Some of the common fields that can cause a return to be rejected are:
- First name and last name
- Address, including postal code
- Province of residence
- Date of birth
- Social insurance number
- Marital status