Error code 221

You'll see the following error message in H&R Block’s 2018 tax software if you entered more than the maximum number of months (12 combined) in box 21 and box 23 on the T4A(P): Statement of Canada Pension Plan benefits page:

The total number of months for box 21 and box 23 on your T4A(P) page or on all your T4A(P) pages (if you received multiple slips) can’t be more than 12. If the total of all the numbers for box 21 and box 23 on all your T4A(P) slips is more than 12, you need to go back to each T4A(P) page you added in your return and choose the actual number of months you received disability benefits (box 21) and/or retirement benefits (box 23) in 2018. Make sure the total number for box 21 and box 23 for all your T4A(P) slips combined is 12 or less. [error code: 221]

How do I fix this?

Enter the actual number of months you received disability benefits for in box 21, and the actual number of months you received retirement benefits for in box 23, on the T4A(P) page. Make sure the total number of months for which you received benefits for doesn’t exceed 12. You’ll find the T4A(P) page under the QUICK SLIP icon on the QUICK ENTRY tab.

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