How do I sign in?

We’ve made it simple for you to sign in to H&R Block’s 2018 tax software:

  • Returning users - you can use your existing username and password to sign in to the 2018 software.
  • New users - you can create an account within minutes and in a few easy steps. Refer to our How do I create my account? help article for more information. 

To sign in to H&R Block’s 2018 tax software:

  1. Navigate to the software’s home page - https://2018.hrblockonline.ca/#/login.

  2. Enter your username (your email address) and your password, then click Sign In.

    Note: You can select the Remember Me checkbox if you don’t want to enter your credentials next time you’re on the same computer.

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Important: You have 5 attempts to sign into your account otherwise you’ll be locked out of your account for 15 minutes – a security measure we’ve taken to ensure no one is trying to hack your account. Unfortunately, nothing can be done to override this lock-out period. You can try to sign in again after 15 minutes.

I need help signing in

If you forgot your username or password, click the appropriate link in I forgot my username or password on the Sign In page.

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I forgot my password

Once you’ve clicked the password link in the I forgot my username or password phrase on the Sign In page, you’ll be prompted to enter your email that you use to sign in to your account or a recovery email (if you provided one on the Account settings page under My Account in the software).

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You’ll receive an email with a link to reset your password. Click the link and enter a new password. Keep in mind, your new password will also need to meet the requirements for a strong password.

Note: The link you receive in the password reset email is only valid for 24 hours. If you don’t reset your password within 24 hours, you will have to go through the process again to get another email with a new link.

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Click Next to finish creating your new password. You can now sign in with your username and new password.

I forgot my username

Once you’ve clicked the username link in the I forgot my username or password phrase on the Sign In page, you’ll be prompted to enter the email that you use to sign in to your account, or an alternate or a recovery email (if you provided either of these on the Account settings page under My Account in the software).

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If any of these email addresses is associated with your account, you’ll receive an email at that email address with your username.

Why do I need to answer a security question and what should I do if I forget my answer?

When you set up your account, H&R Block’s tax software asks you to choose a security question for you to answer whenever you sign in. While this does add an extra step to the sign-in process, having a security question provides an additional layer of security that helps protect your personal information.

If you forget the answer to your security question, simply answer the security question incorrectly – you’ll see the hint you created when you first set up your account.

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Tip: Select the Remember Me checkbox if you don’t want to enter your credentials next time you’re on the same computer. 

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