When can I contact the Support Centre?

alert-symbol-e1419872515731.jpeg Our Support Team cannot provide tax advice or tax-related information. If you have a tax-related question, we recommend you speak to one of our Tax Experts by purchasing the Expert Review service.


If you’re experiencing a technical issue (like where to find a specific page in our application) or you have a question about your account (for example, you forgot your username or password), our Support Team (1-800-HR-BLOCK /1-800-472-5625) can help you out during the following hours:

During tax season (Feb 18 - Apr 30)  Mon to Fri: 9 am to 9 pm EST 
 Sat, Sun and Stat holidays: 10 am to 7 pm   EST
Outside of tax season (May 1 – Feb 17)  Mon to Fri: 10 am to 7 pm EST



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